• REVISION POLICY

    The allotted number of revisions is based on your selected package, and you may request as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay an additional price if the design concepts are not changed. You will receive your revised design within 48 hours.

    Any changes/revisions requested after the designs are finalized will be treated as a new order and charged separately.

  • REFUND POLICY

    SSO Agency ’ refund policy will be nil if;

    • You have chosen a special package.
    • The primary design concept has been approved.
    • You have demanded revisions.
    • The cancellation has been made due to reasons non-related to the company.
    • The company has not been contacted for more than 2 weeks of project.
    • Company’s policies, or policy, have been violated.
    • Other company or designer has been approached for the same project.
    • The creative brief is lacking in required information.
    • A complete design change has been demanded.
    • The claim has crossed the given ‘request for refund’ time span.
    • The business is closing or changing name or business.
    • Reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances.
    • If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.
    • The client will not be entitled to any refunds after 7 days, from the date of purchase.
    • Services including but not limited to Social Media Marketing/Management, Search Engine Optimization (SEO), Domain Registration, Logo Copyrights & Trademarks, Web Hosting & Paid Plugins (SSL/DDoS) are not entitled to refunds under any circumstances.
    • In case of websites, refunds will not be entertained once the client has approved the design and the website is sent for development.
    • Refund requests will not be entertained once the logo/website designs are approved.
    • A partial refund (not exceeding 25%) could be availed, if client fails to provide the initial brief for the logo/web design within 10 days of placing the order.
    • Refunds will not be processed after final delivery of files following client approval.

    Note: SSO Agency holds all rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of SSO Agency . The company will be the rightful owner of the designs.

  • CLAIM YOUR REFUND

    To claim your refund in accordance with our refund policy, follow the following steps:
    You can claim your refund by:

    As soon as we receive your refund request, we will respond at our earliest opportunity. Once the required analysis is completed, we will initiate the process.

    After you have received your refund, you will not have any rights to any designs submitted by SSO Agency; the information will be submitted to the Copyright Acquisition of the relevant Government Copyright Agencies to maintain legality.

  • QUALITY ASSURANCE POLICY

    We do our best to meet your requirements, and our designers do their best to fulfill your expectations.

    We believe in providing the best designs, and each of our designs is well researched and well crafted.

  • WE OFFER SATISFACTION GUARANTEE

    • Our unlimited revisions policy is to make sure that you are satisfied.
    • We aim at exceeding your expectations and strive to accomplish this.
    • We do not stop revisions until you are completely satisfied with your design (the number of revisions will be according to your package)..

  • DELIVERY POLICY

    • The complete order will be sent to the mentioned account on the date stated on the Order Confirmation, and a confirmation email will also be sent.
    • The turnaround time will be according to the package; the minimum time required is 2 business days.
    • In case of urgent order, contact our customer support team.

  • RECORD MAINTENANCE

    SSO Agency keeps records of finalized designs so that in case of any misplaced order, you will be provided the exact file. However, file extraction will be charged additionally.

  • CUSTOMER SUPPORT

    Our customer support is available 24/7 to answer all of your concerns and queries; our team will respond to your concerns anytime.

  • COMMUNICATION POLICY

    • You agree that SSO Agency is not liable for any correspondence from email address(es) other than those under our own domain, i.e., "..@shopifystoreonline.com," or any toll-free number not mentioned on our website. SSO Agency should not be held responsible for any damages caused by such correspondence. We only take responsibility for communication through email address(es) under our own domain, or via the toll-free number already listed on our website.
    • We are not responsible for any damages caused due to other contact details not provided by us.
    • Project activation charges will apply if the client fails to respond over a period of 45 days.
    • We take full responsibility for all information provided through our official domains.

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Build a Successful E-Commerce Business on SSO Agency.

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